Our DATA PROTECTION & privacy policy
Down to Earth Trees Ltd is committed to handling the information you entrust to us in a secure and responsible manner. This Privacy Policy governs the manner in which Down To Earth Limited. collects, uses, maintains and discloses information collected from users (each, a "User") of the https://downtoearthtrees.co.uk/ & https://dte-trees.co.uk/ websites ("Site") and any personal information we collect from you via social media, email, over the phone, via post, or in person
What information do we collect and how?
We collect:
Information you provide to us. For example this might be via the website contact form. We also collect data provided via emails, telephone conversations, face to face discussion, feedback questionnaire or postal correspondence.
Details of services we carry out for you.
Information on what you view or access on our website or emails. Our Cookie policy is available to view on our website.
Information from you social media account but only where you have given us permission to use it, for example, images of our work submitted via Facebook, Instagram and Twitter.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilised and other similar information.
How we use collected information
Down to Earth Trees Ltd. may collect and use Users personal information for the following purposes:
To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
To improve our Site
We may use feedback you provide to improve our products and services.
To send periodic emails
We may use the email address to respond to their inquiries, questions, and/or other requests.
How do we use your information?
We use the information we collect for the following:
To provide you with the services included as per our contractual agreement.
To send you correspondence relating to our services provided to you.
To reply to any questions, complaints, or queries, and to process refunds.
To update you on our work and keep you informed.
To personalise our communications with you.
To remember your preferences when you visit our website.
To allow us to better understand our customers.
To gather statistics about our customers and their opinions so we can improve our services.
To allow us to maintain our statutory records to fulfil our legal and regulatory obligations and pay our taxes.
To plan day to day activities e.g crew allocation.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information stored on our Site.
Who do we share data with?
The police, local authorities or Her Majesty’s Revenue and Customs (HMRC), the courts or any other government body if lawfully requested and where legally obliged to do so.
Social media – any social media posts you send to us will be shared under the terms of the platform used and could be made public. We do not control these platforms and cannot accept responsibility for your submissions being shared more widely.
Our accountants, Baker, Britt, Helm will have full access to our client database and will use this information solely for the purposes of preparing annual accounts and processing VAT returns.
If required, we will share a limited amount of information with our suppliers in order to execute an agreed contract with you. An example of this could be to organise delivery of trees to your address for a tree planting project.
Third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website's own terms and policies.
Changes to this privacy policy
Down to Earth Trees Ltd. has the discretion to update this privacy policy at any time. When we do, we will post a notification on this page on our Site. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. You can find out more about the way cookies work on http://www.cookiecentral.com.
Down to Earth uses cookies to enable traffic monitoring.
Most browsers allow you to turn off the cookie function. If you want to know how to do this please look at the help menu on your browser.
Contacting us
If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us.
This document was last updated on May 5, 2017
Areas we cover
We cover most of the South East including Kent, Surrey, Sussex, London and Essex.
An unpleasant job, taming the leylandii trees which we had inherited and had been allowed to do their own thing for too long! We are grateful to our friends who recommended "Down to Earth" and we are very happy to say to anyone else who reads this, that from Andy who came to give us a very reasonable estimate, and Frankie's team who did skilful and beautiful job, we couldn't be happier. Very nice people too!
Excellent service, professional team, very large job bringing down dead sequoia; handled the job very well, cleared everything up, went above and beyond what we expected
Down To Earth were great. They did an excellent job from start to finish. Good customer service. Excellent team on site who did a fantastic job that went beyond my hopes and cleared up after themselves in an extremely thorough way.
An excellent job from start to finish, arrived on time and did a great job at clearing up afterwards. Worked the whole time they were here and couldn’t be happier with the results!
Exceptional service from start to finish. The job was carried out (non-stop working by the crew!) at the exact time agreed with all the remnants cleared up and taken away. They even ended up clearing my patio!
Another excellent job from Down to Earth trees. They have carried out all pruning and planting a new hedge in my garden for many years and I would never use anyone else. They are reliable, everything is cleared at the end of the job and all the staff from start to finish are polite and professional. I was happy with the quotation given. The 2 guys who carried out the latest work were very pleasant and listened to what I said before beginning the work. I would definitely recommend them.
I have been most impressed with DTE's professionalism and integrity. The scope of work I proposed I discussed was reduced as it wasnt all needed, and the work itself was carried out to a high standard
I had my trees done recently and the four gentlemen did a great job. Very professional and cleared all fallen debris at the end. Will definitely use the company again.
This is an excellent company to do business with. Their quote was thorough and very competitive. The team turned up on time and were very professional, polite and respectful of both our property and our garden. The work undertaken, (tree prunning and removal of a large shrub), was carried out to a high standard and everything was left very tidy. I can only recommend this company for their excellent service.
This company is outstanding in professionalism, care and efficiency, so we didn’t hesitate in using for this job. The weather was bad on the day of the booking and we thought they might postpone the work, but they didn’t. Our job involved varied work - trees, bushes and hedges. Everything is in much better shape now. Thanks, again to Down to Earth.
I have used this company on 3 occasions now. I have found all staff including administrative and the tree surgeons themselves to be consistently efficient, polite and informative. They have always arrived at the arranged time and date, completed the work effectively and well and left the garden clean and clear of all cuttings. Have recommended to neighbours and friends.
Fantastic from start to finish, from the quoting process, application to local council for approval, and the people on site doing the work. Had two trees taken out, one planted and general hedge height reduction work done. Superb team, cleaned up after themselves, very polite to me and neighbours. Will be using again. Thank you!
Had Ben along for a tree survey and risk assessment. Very professional and knowledgeable. Inspected every aspect of our spinney. Would highly recommend!
All work was carried out to my specification and care was taken to protect my walls and side gates. All refuse was removed from my property and my neighbours efficiency
Very professional. DTE did an excellent job reducing my large dead oak tree; and leaving everything in good order when they had finished the job.
We had one tree cut down, bushes cut back and a very high and difficult-to-reach ivy hedge trimmed neatly into a straight line. The team were brilliant; very punctual, tidy and polite and they did an excellent, professional job. Highly recommended.
One tree was felled, two pruned and large hedges cut back, all done neatly, quickly and exactly to my specifications. Everything was tidied away afterwards. I am more than happy with the result, and would definitely recommend this company.
They turned up on time and did a good job. They were polite, professional and left the place tidy. Would recommend.
Arrived on time, friendly professional team, did the job quickly, safely at height and went to considerable trouble to reduce any damage to plants or garden pots, ornaments etc. Left site cleared and tidy. Value for money. What more would you want ?
Thoroughly professional service from start to finish. Used on numerous occasions and never dissatisfied!
Very neat work. Professional and safe. We were happy with the quote. We had asked instead of grinding the root to put plugs in and were a little surprised that this was not included as the surveyor had suggested it during his visit
